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Contact the Albert at Bay Suite Hotel

Thank you for your interest in The Albert at Bay Suite Hotel. We hope to offer the assistance and information you require to ensure your stay in our downtown Ottawa hotel is everything you expect it to be.

    Hotel Reservations & General Inquiries

  • By Phone

    Toll-free (800) 267-6644
    Direct (613) 238-8858

  • By Email

    This email address is being protected from spambots. You need JavaScript enabled to view it.

    By Fax

    (613) 238-1433

  • By Mail

    435 Albert Street
    Ottawa, ON K1R 7X4

    Sales Department

  • By Phone

    Toll-free (800) 267-6644 Ext. 2729
    Direct (613) 940-2729

  • By Email

    This email address is being protected from spambots. You need JavaScript enabled to view it.

    By Fax

    (613) 940-2716

  • By Mail

    435 Albert Street
    Ottawa, ON K1R 7X4

Frequently Asked Questions

Our list of frequently asked questions can help you plan your stay at the Albert at Bay Suite Hotel—home to Ottawa's largest hotel suites. If you are unable to find the answer to your question, please contact us directly and we'll be happy to assist you.

  1. What time is check-in?
  2. What time is check-out?
  3. What if I need to stay past the check-out time?
  4. What if I have to cancel?
  5. How can I pay for my room?
  6. I am travelling with an infant or toddler. Do you offer cribs?
  7. Is there a charge for extra persons in my room?
  8. Do you offer senior discounts?
  9. I'd like to purchase a certificate as a gift? Do you offer gift certificates?
  10. What does your privacy policy mean?
  11. Are taxes and fees included in the price?
  12. Do you have a restaurant?
  13. How far is the ByWard Market?
  14. Do you allow pets?
  15. How old must I be to check into a room?


Q. What time is check-in?

A. Check-in is at 4pm.

Q. What time is check-out?

A. Check-out is at noon.

Q. What if I need to stay past the check-out time?

A. A. Requests for late check-outs are assessed on a case-by-case basis. For departures after 2pm, there may be an additional charge. Please contact the Front Office by This email address is being protected from spambots. You need JavaScript enabled to view it. or 800-267-6644 / 613-238-8858 should you require an extended check-out.

Q. What if I have to cancel?

A. Individual reservations may be cancelled up to 24 hours prior to arrival without penalty. Cancellations received after this time may result in the billing of a one night's room stay plus tax.

Q. How can I pay for my room?

A. We accept Cash, Travellers Cheques, Debit Cards, and American Express, Master Cards, Visa, Diners/Carte Blanche, Discover/Novus and JCB Credit Cards. If you would like to arrange for billing to your company, please contact our accounting department at 613-940-2728 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Q. I am traveling with an infant or toddler. Do you offer cribs?

A. We offer real baby cribs and cots at no additional cost. We also have highchairs at no extra charge.

Q. Is there a charge for extra persons in my room?

A. Rates are based on double occupancy. For additional adults, an extra cost of $20 per person + tax & fees applies.

Q. Do you offer senior discounts?

A. There is a special seniors rate for people over 55 years young. Inquire at time of reservation. ID is required on check in.

Q. I'd like to purchase a certificate as a gift. Do you offer gift certificates?

A. Gift certificates may be purchased online. You may also contact our Reservations department by phone at 800-267-6644 or 613-238-8858.

Q. What does your privacy policy mean?

A. Our privacy policy is that we do not give out or sell guest information to any third parties without your consent. We are following the guidelines established by the Privacy Commissioner of Canada.

Q. Are taxes and fees included in price?

A. Taxes and fees are generally not included on prices for goods or services. Rates are subject to 13% Harmonized Sales Tax (HST).

Q. Do you have a restaurant?

A. The Bay Street Bistro, located off the lobby, is open daily for breakfast (seasonally), lunch & dinner year-round. Enjoy Italian fare, a great lunch buffet and Sunday brunch. The Black Bear Pub offers 17 taps and 45 plus Single Malt scotches and a late-night kitchen. Room Service is available.

Q. How far is the ByWard Market?

A. The ByWard Market is about five minutes by car or a 20-minute walk from the hotel.

Q. Do you allow pets?

A. We do not allow pets except for service animals.

Q. How old must I be to check into a room?

A. The minimum age to check into the Albert at Bay Suite Hotel is 21 years or older.